FAQ

Q: What if my return parcel gets lost?

 

A: If your return parcel has not arrived within 15 days after being handed to the carrier, please contact the carrier to request an investigation. If the parcel is confirmed lost by the shipping carrier, we can refund 50% of the price paid for the returned items. Please retain your proof of postage and tracking information.

 

Q: What is your return policy?

 

A: Returns are not free and are available by mail or through eligible in-person return options. Return shipping costs are the customer’s responsibility.

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Eligible items must be returned within 30 days of delivery, in their original condition and with proof of purchase. Items must be unwashed and unworn with original tags and protective covers attached. Shoes may be tried on, but must be returned in their original box or shoe bag with no damage to the outsole or leather surface.

 

The following items are final sale and cannot be returned or exchanged: underwear, tight shorts, face masks, water bottles, and items purchased from our Clearance or Flash Sale sections.

 

Please see our full Return Policy for complete details.

 

Q: What does “same condition” mean?

 

A: Items must be unwashed and unworn, with original hangtags and protective covers attached. Shoes may be tried on, but must be returned in their original box or shoe bag with no damage to the outsole or leather surface.

 

Q: Are all returned products inspected?

 

A: Yes. All returns are inspected upon receipt. If an item is determined to be no longer resalable due to its condition, we may deduct 50% of the price paid for the returned item from your refund.

 

Q: Can I return a gift card?

 

A: No. Gift cards are final sale and cannot be returned or refunded, whether partially or fully unused.

 

Q: What should I do if I have a quality issue with my item?

 

A: Please email MOODYFAIRYOFFICIAL@GMAIL.COM with your order number, a description of the issue and photos of the item. We will review your request and get back to you within 7 business days with the next steps.

 

Q: How do I return an item?

 

A: Follow these steps:

1. Keep your order number and proof of purchase.

2. Select the item(s) you wish to return and provide the reason for the return.

3. Choose your available return method and follow the instructions provided.

4. Return shipping costs are the customer’s responsibility.

5. Package your items securely in their original packaging, including the shoe box and zippered pouch where applicable.

6. Drop off your parcel with the selected carrier and retain your proof of postage and tracking information.

7. Once we receive and inspect your return, your refund will be issued to the original payment method within 7–10 business days.

 

All returned products are subject to inspection and must meet our return requirements.